As an Amazon Prime member, you probably love the perks—free shipping, access to Prime Video, and discounts on various services. With over 168 million Prime subscribers in 2022, the service is undeniably popular. But what happens when one of your orders doesn’t arrive on time? Well, one savvy customer on TikTok has shared a simple trick that could get you a discount or even some credit if your delivery is delayed.
A simple trick to get compensation for late deliveries
In a viral video that has gained over 3 million views, Samantha Christopolis, known as @boujeenbudget on TikTok, revealed a neat trick for getting compensation when Amazon fails to meet its delivery deadlines. If you’re a Prime member and your order is late, Samantha says all you need to do is contact Amazon customer service.
“Here’s a quick tip: If you pay for Prime and your order arrives later than the promised delivery date, contact customer service, let them know you’re a Prime member for the fast shipping, and they’ll give you either a promotional credit or some kind of discount on that order,” Samantha explains in her video.
It sounds simple, right? And it is. According to various customer experiences, once you reach out to Amazon, you can receive several types of compensation for a late delivery. Some customers have reported getting a full refund for both the item and shipping costs, while others have received Amazon credits ranging from $5 to $40. Some even received one month of free Prime or a 30% refund on their orders.
How to contact Amazon customer service for a solution
If your delivery is delayed and you’re hoping to claim a refund or credit, here’s how you can get started. First, head to Amazon’s Contact Us page (it’s a bit tricky to find, but it’s there). Once you’re on the page, you can choose the order that has the issue. If the item has already been delivered, click on “Arrived too late”, which will allow you to request a return or a replacement. Alternatively, you can select “I need further assistance” to start a chat with an Amazon representative. Just let them know your delivery was late, and you could be eligible for compensation.
Mixed reviews from customers
Of course, not everyone’s experience with Prime is the same. While some customers have had great success using this method, others have commented on TikTok about how Prime no longer lives up to the expectations it once did. Some shared that they don’t get their orders as quickly as they used to. Others pointed out that free delivery can still be available on orders that meet a minimum purchase—without the need for a Prime subscription at all. “I canceled my Prime subscription and still get my items on time,” one commenter shared.
Whether or not you’re satisfied with Amazon Prime, it’s clear that with a bit of persistence, you can make the most out of its features, especially when it comes to getting compensation for late orders. So, if your order takes a little too long to arrive, just reach out to customer service and you might walk away with something extra, or at the very least, a discount on your next purchase.
